8pkr Privacy Policy

01 Introduction

8pkr is Pakistan's premier online casino and sports betting platform, offering a wide range of games including slots, live dealer tables, fishing arcade titles, crash games, and live cricket betting markets. As part of delivering these services, we necessarily collect and process personal information about our registered users.

We take this responsibility seriously. This Policy has been drafted in plain, accessible English to ensure that every 8pkr user — whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else — can clearly understand how their data is handled. Where legal or technical language is unavoidable, we have done our best to provide straightforward explanations alongside it.

This Policy applies to all data collected through the 8pkr website, mobile-optimised platform, customer support interactions, and any other channel through which you interact with 8pkr. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

02 Data Controller

For the purposes of applicable data protection legislation, 8pkr acts as the data controller in respect of the personal data it collects and processes. As data controller, 8pkr determines the purposes and means of processing your personal information and bears primary responsibility for ensuring that processing is conducted lawfully, fairly, and transparently.

If you have any questions about how 8pkr handles your personal data, or if you wish to exercise any of your data rights as described in Section 11 of this Policy, please contact our support team using the details provided in Section 14.

03 Personal Data We Collect

3.1 Registration Data

When you create a registered account on 8pkr, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth — collected to verify that you meet the minimum age requirement of 21 years;
• Email address — used for account communications, transaction confirmations, and support correspondence;
• Mobile phone number — used for two-factor authentication and account security alerts;
• Residential address — collected for identity verification and AML compliance purposes.

3.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• Valid CNIC (Computerised National Identity Card), passport, or other government-issued photo identification;
• Proof of address (utility bill, bank statement, or official correspondence dated within three months);
• Proof of payment method ownership (e.g., a screenshot confirming ownership of the JazzCash or EasyPaisa account used for deposits).

3.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, bonus credits, wagers, and winnings associated with your 8pkr account. We also collect payment method identifiers (such as the last four digits of a wallet number) necessary to process transactions, but we do not store full payment credentials on our servers.

3.4 Technical & Usage Data

When you use the 8pkr platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session duration, pages visited, and features accessed;
• Game history, bet amounts, and gameplay patterns;
• Cookie identifiers and similar tracking technologies (see Section 10).

3.5 Communications Data

We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and any attachments you submit in connection with a support request or complaint.

04 How We Use Your Personal Data

8pkr uses your personal data for the following specific purposes:

Purpose	Description
Account Management	Creating and maintaining your account, verifying your identity, and managing your preferences and settings.
Service Delivery	Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20; crediting bonuses; and providing access to games.
Legal & Regulatory Compliance	Meeting our KYC, AML (Anti-Money Laundering), and CTF (Counter-Terrorism Financing) obligations as required by our international gaming licence conditions.
Fraud Prevention & Security	Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other security threats.
Responsible Gaming	Monitoring gameplay patterns to identify potential signs of problem gambling and administering self-exclusion, deposit limit, and loss limit tools.
Customer Support	Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes.
Platform Improvement	Analysing aggregated usage data to improve platform performance, game selection, and the overall user experience.
Marketing Communications	Sending you promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent and subject to your right to opt out at any time.

05 Legal Basis for Processing

8pkr processes your personal data on one or more of the following lawful bases:

• Performance of Contract: Processing is necessary to fulfil our contractual obligations to you as a registered 8pkr user — for example, processing your deposits and paying out your winnings.
• Legal Obligation: Processing is required for compliance with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, and the retention of records as required by our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fraud-free, and commercially sustainable platform, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis for processing (such as for direct marketing communications), you have the right to withdraw that consent at any time by contacting support or using the opt-out mechanism in any marketing email.

06 Data Sharing & Disclosure

8pkr does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, SadaPay, and cryptocurrency network operators to facilitate deposits and withdrawals.
• Identity Verification Providers: We may engage third-party KYC service providers to assist with document verification. These providers act as data processors and are bound by strict data processing agreements.
• Game Software Providers: Certain gameplay data may be shared with our licensed game content providers to the extent necessary for game operation, fairness auditing, and technical support.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required by law, court order, or regulatory direction, or where we believe disclosure is necessary to prevent fraud or protect the safety of any person.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

07 International Data Transfers

8pkr's infrastructure and service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, 8pkr takes appropriate safeguards to ensure that such transfers comply with applicable data protection requirements. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By using 8pkr's services, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside your country of residence, subject to the protections described in this Policy.

08 Data Retention

8pkr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in compliance with AML and gaming licence record-keeping requirements;
• KYC documents: Retained for the duration of your account and for five (5) years thereafter;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained for the duration of your active consent and for two (2) years following withdrawal of consent;
• Technical and usage logs: Retained for up to twelve (12) months from collection, unless required for longer periods in connection with ongoing security investigations.

Once retention periods have expired, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

09 Security Measures

8pkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage for sensitive documents including identity verification files and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Two-factor authentication (2FA) available for all user accounts and mandatory for internal staff accessing data systems;
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists;
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with applicable regulatory timelines.

10 Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They serve a range of functions — from keeping you logged in across page loads, to helping us understand which parts of the platform are most popular. 8pkr uses only first-party cookies; we do not use third-party advertising cookies or cross-site tracking technologies.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your session state, maintain your login, and remember your security preferences. These cannot be disabled without impairing your ability to use 8pkr.
• Functional Cookies: These remember your preferences such as language settings, game display options, and notification choices, allowing for a more personalised experience.
• Analytics Cookies: These help us understand how users navigate the platform — for example, which games are most accessed and where users encounter difficulties. This data is collected in aggregated, anonymised form and is used solely to improve the platform.

10.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will affect the functionality of the 8pkr platform and may prevent you from accessing certain features, including your account dashboard.

11 Your Data Rights

Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by 8pkr:

• Right of Access: You may request a copy of the personal data 8pkr holds about you, together with information about how it is being processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while a complaint or objection is being investigated.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or carried out for direct marketing purposes. Where you object to direct marketing, we will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact 8pkr's support team via the live chat function in your account dashboard or by email at the address provided in Section 14. We will acknowledge your request within 48 hours and respond substantively within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further two months, and will notify you accordingly.

12 Children's Privacy

8pkr's services are strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on 8pkr without your knowledge, please contact our support team immediately. We will investigate and respond within 24 hours.

13 Changes to This Privacy Policy

8pkr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify registered users by email at least seven (7) days before the updated Policy takes effect.

For non-material changes, the updated Policy will take effect immediately upon publication. The effective date at the top of this page will always reflect when the current version was last updated. We encourage you to review this page periodically. Your continued use of 8pkr following any update constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8pkr handles your personal data, please reach out through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from your 8pkr account dashboard. This is the fastest way to reach our team.
• Email: [email protected] — our data privacy team will respond within 24 hours for general queries and within 48 hours for formal data rights requests.

Please include your registered account username or email address in any privacy-related correspondence so that we can locate your records promptly. Do not include sensitive financial information such as wallet PINs, full payment details, or account passwords in written correspondence.